FAQ

Once your order has been shipped you'll receive confirmation Via email and tracking number you can track an order here ORDER TRACKING

If it has been more than two business days time since you made your order and you still have not received a tracking number, please email us at support@aapexwatches.com and we will be happy to help you.

If you need to make a change to your order please reach out to us as soon as possible at support@aapexwatches.com We will do our best to get your order changed. Unfortunately if your order has since reached our fulfilment centre we have no way of changing your order or cancelling it.

Our most popular designs very often sell out fast. If the watch is going to be restocked, you will see the option to receive an email when available on the product page. This means that as soon as the product is back in stock and available, we will let you know! You can always contact us with any inquiries regarding products at support@aapexwatches.com.

If you have purchased Monday - Friday before 4PM GMT your order will ship out the same to next day. If you purchase during the weekends or at holiday times we will be shipping out your order the next business day.

We offer a 2-year limited warranty that covers any manufacture defects for 2 years after the original purchase date. If the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. More questions?

It means your watch has not been shipped out yet but we have received your payment. Once your receive the tracking number, the status will change to fulfilled.

Double-check your billing & Shipping Details. If You are still having issues please contact support via chat or email us at support@aapexwatches.com

You can expect a response within 1 business day.

Our customer service team work
Monday - Friday : 9am - 5.30pm

Please email us at support@aapexwatches.com

Call Us Monday / Fri : 9am - 5pm

Phone +44190 2943000

UK (1 - 3 DAYS )

USA (3 - 5 DAYS )

EU (8 - 14 DAYS )

CANADA (7 - 10 DAYS )

AUSTRAILIA (10 - 14 DAYS )

REST OF WORLD (14 - 21 DAYS )

Please view our shipping page for a the full breakdown of shipping options and expected delivery times.

The highest point or most successful part of something.

We have a wide range of customers ranging from fashion influencers, music producers, entrepreneurs, Athletes, Photographers, Students, and ambitious people that resonate and support our growing brand.

All of our on-site reviews are genuine from verified online buyers. Our products have great customer feedback and we have more reviews available on Google and trust pilot.

In general, most orders outside of the USA there will be no import charge. However, there is always a chance that your order can be subjected to a customs fee in your country (ex:EU). If this happens, we are not responsible for covering these charges.

Returns are only accepted for items purchased directly from the AAPEX website and items must be received in new, unused and re-sellable condition. The original packaging and protective coverings and tags must still be on the product and in the packaging.

Any shipping costs of returned items are non-refundable

You can return any product if not 100% Satisfied so long as.

A - Your return request is submitted within 14 days of receiving your original order.

B -Your watch is undamaged, in re-sellable condition, (i.e. no creases on band), and in their original packaging.

You should receive your refund within 14 Days of us receiving the returned Item.

Currently the customer is responsible for shipping any returned items back to our facility. All returns and exchanges must be sent back within 14 days of original purchase. For any further questions about a returns please send us an email at support@aapexwatches.com.

We will be more than happy to help!